We Take Your Privacy Seriously

Arrowsmith Travel Privacy Policy
Arrowsmith Travel is part of Crown Logistics (UK) Limited (“us”, “we” or “our”). We are committed to respecting your privacy and complying with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
You can visit our website without providing any personally identifiable information, although we may use cookies and collect non-personally identifiable information about your browsing activity. Please refer to our Cookie Policy for further details.
If you submit personal information through our website, by email or over the telephone, we will only use it to respond to your enquiry, provide a quotation, arrange your transport or support our relationship with you.
This Privacy Policy explains how we collect, use and protect your personal information.
Personal Information Collection
We collect personal information when you voluntarily provide it to us, including when you:
– Request a quotation
– Make or amend a booking
– Contact us through our website, by email or by telephone
– Request information about our transport services
– Submit a website contact or booking form
The information we collect may include your name, postal address, telephone number, email address, collection and destination addresses, journey dates and times, flight details, passenger numbers and any other information needed to arrange your journey.
You may also choose to provide information about luggage, mobility or accessibility requirements. We will only use this information where necessary to provide the service requested.
If you provide personal information about another passenger, you should ensure that you have their permission to do so.
Your information will only be used for the purpose for which it was collected or another closely related and lawful purpose.
Non-personally Identifiable Information
We may collect anonymous information about how visitors use our website, including pages viewed, browser type and general browsing behaviour. This information helps us manage and improve our website and services.
Where you have provided consent, or where otherwise permitted by law, we may also contact you regarding our services.
How Will We Use Your Information?
We may use your information to:
– Respond to enquiries and provide quotations
– Arrange, confirm and manage transport bookings
– Provide drivers with the information needed to complete your journey
– Contact you regarding your collection or booking
– Monitor relevant flight or travel information
– Process payments and maintain appropriate financial records
– Respond to complaints or service enquiries
– Improve our website and transport services
– Comply with legal, regulatory or insurance obligations
We process personal information where it is necessary to take steps at your request, fulfil our contract with you, comply with a legal obligation, pursue our legitimate business interests or where you have provided consent.
We will only send marketing communications where you have given your consent or where permitted by law. You may withdraw your consent at any time.
To update your marketing preferences or request that we stop contacting you, please email reservations@suttoncars.co.uk.
When Will We Disclose Your Information to Others?
We do not sell or rent your personal information.
We may share relevant information with:
(i) our employees and drivers where necessary to provide your journey;
(ii) trusted service providers acting on our behalf, such as booking, payment, website hosting or professional service providers;
(iii) legal, regulatory or law-enforcement authorities where disclosure is required by law; or
(iv) another organisation if our business is reorganised, transferred or sold.
Third parties acting on our behalf are required to keep your information secure and confidential and may only use it for the agreed purpose.
Social Media, Blogs and Reviews
If you interact with us through social media, any comments, reviews or content you post will be subject to the terms and privacy policies of the relevant platform.
Information posted publicly may be visible to other people. We are not responsible for the privacy practices of third-party social media platforms.
How Long Do We Keep Your Information?
We only retain personal information for as long as necessary to fulfil the purpose for which it was collected and to comply with our legal, regulatory, accounting or insurance obligations.
Enquiry information will normally be retained for no longer than three years. Booking and financial records may be retained for longer where required for accounting, taxation, insurance or legal purposes.
When information is no longer required, it will be securely deleted or anonymised.
Your Data Protection Rights
Depending on the circumstances, you may have the right to:
– Request a copy of the personal information we hold about you
– Ask us to correct inaccurate or incomplete information
– Request deletion of your personal information
– Ask us to restrict how your information is used
– Object to certain uses of your information
– Withdraw consent where processing is based on consent
– Request the transfer of your information where applicable
To exercise any of these rights, please contact:
Data Protection Officer
Crown Logistics (UK) Limited
Unit D144, Flexspace
Deeside Industrial Estate
CH5 2JZ
Telephone: 01244 434433
Email: reservations@suttoncars.co.uk
We may request proof of identity before releasing or making changes to personal information.
You also have the right to raise a concern with the Information Commissioner’s Office at www.ico.org.uk.
Information Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
Please be aware that communications sent over the Internet cannot be guaranteed to be completely secure. While we take reasonable steps to protect your information, information transmitted electronically is sent at your own risk.
Privacy Support
We reserve the right to amend this Privacy Policy to reflect changes in legislation, technology or our business practices. Any changes will be published on this page.
If you have questions about this Privacy Policy or the way we handle your personal information, please contact:
Data Protection Officer
Crown Logistics (UK) Limited
Unit D144, Flexspace
Deeside Industrial Estate
CH5 2JZ
Telephone: 01244 434433
Email: reservations@suttoncars.co.uk
Crown Logistics (UK) Limited
Company Registration No. 4237334
Registered address: 24 Nicholas Street, Chester, CH1 2AU
Monitoring and/or Recording of Communications
Telephone calls, emails, text messages and other communications may be monitored or retained where permitted by UK law for legitimate business purposes. These purposes may include quality assurance, staff training, maintaining accurate booking records, preventing fraud or crime, resolving disputes and ensuring the effective operation and security of our systems.